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Delivery & Returns

Delivery

Delivery costs for orders will be calculated by the price, weight and volume of the item.

Additional charges may apply if delivery is to offshore islands, including Northern Ireland, Respite Now will seek confirmation from the customer that any adjustment to the quoted cost of carriage is acceptable, prior to despatching the order.

On delivery you must inspect the goods carefully for damage as Respite Now is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within four working days from the date of delivery.

We despatch our orders via Royal Mail & Courier services. We anticipate that all deliveries will arrive as specified, however Respite Now cannot accept any liability for any delayed or lost deliveries.

Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address.

Due to restrictions with the couriers that we use, we are unable to deliver white goods (refrigerators and freezers) to Northern Ireland. Delivery surcharges may apply to the Isle of Man, the Isle of Wight, The Channel Islands and other parts of non-mainland United Kingdom.

Unsuccessful deliveries Respite Now will hold unsuccessful deliveries for 21 days unless they are engraved items and then they are held for 6 months. If contact with the customer has been unsuccessful after this period we reserve the right to dispose of the goods.

International Delivery

For delivery to non-UK destinations, the carriage price quoted online may not be accurate as additional insurance could be required. Under these circumstances, we will attempt to contact the customer to seek additional payment prior to despatching the consignment.

Returns Policy

A product purchased from Respite Now may be returned for the following reasons:

If the product arrives faulty or damaged.

If the product is incorrect due to a mispick or misinformation (this must be reported within 4 days of receiving the product/s)
The customer finds the product unsuitable or is dissatisfied with the product.
Items returned to Respite Now for the reasons outlined above should be done so within 14 days of receipt, and should also meet the following criteria:

Goods must be returned as sold i.e. in the original packaging and in resalable condition.
Any free gifts or other additional bundled items delivered with the products must also be returned.
You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible.

Failure to meet the above criteria may result in the return being rejected.

Some products are made to order and are shipped directly from our manufacturer. If you wish to return these items without a fault a restocking fee may be applied. Please contact our returns team for more information.

If you would like to return an item please contact the returns department at Respite Now for authorisation number. Once you have a returns number you will need to clearly display it on the outside of the parcel and inside also provide detailed reasons for your return Your parcel will then need to be returned to the following address:

Respite Now, Barrhill Centre, Bank Avenue, Cumnock, Ayrshire, KA18 1PQ